Refund & Cancellation Policy

1. Scope

This policy covers purchases made directly from Headkey Software Technologies Private Limited for our apps and services. Each app also shows its own Refund & Cancellation Policy before you pay. If the app's policy gives you more than this page, the app's policy applies.

2. What you can buy

• Subscriptions (monthly or yearly plans) and passes (for example a 30-day pass that doesn't renew), listed on our Pricing page.
• One-off purchases such as credit packs, coins, boosts, reports and marketplace items.
• Services such as software development or digital marketing, under a separate written agreement.

Prices in Indian rupees are inclusive of GST.

3. Refunds

• Not delivered, or charged twice: if you were charged but didn't receive what you paid for, were charged twice, or were charged after you cancelled, we refund in full if you tell us within 30 days.
• First-purchase guarantees: some apps offer a money-back period on your first subscription. For example, BharatConnect refunds your first Pro payment within 7 days if you've used no more than 20 AI messages, and BabyVoice AI refunds a first subscription bought directly from us within 7 days. Where an app offers this, it says so before you pay.
• Other subscription periods: fees for a period that has already started are not refundable, but you can cancel at any time to stop the next renewal.
• Credits, coins, boosts and passes: these are delivered immediately and aren't refundable once used, except in the cases above. Unused credits can't be exchanged for cash.
• Marketplace items bought from other users follow the app's marketplace rules, including refunds for items removed because they infringe someone's rights.
• Services under a contract follow the refund terms in that contract.

4. Cancelling

Cancel a renewing plan in the app's Billing, Plans or Settings screen. Cancelling stops the next renewal, and you keep access until the end of the period you've paid for. Passes and one-off purchases don't renew, so there's nothing to cancel. Plans bought through the Apple App Store or Google Play must be cancelled in your store account settings.

5. App Store and Google Play purchases

Apple and Google bill and refund purchases made through their stores under their own policies. Ask Apple (reportaproblem.apple.com) or Google Play for those refunds.

6. How to ask for a refund

Email info@headkeysoftwaresolution.com from your account email with the app name and the order or payment ID. Approved refunds go back to the original payment method, usually within 5–10 business days. UPI and wallet refunds are often faster.

7. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law. You can also send complaints to our Grievance Officer, Suhas Raju, at info@headkeysoftwaresolution.com.